Terms & Condition

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Terms & Conditions
Updated & Effective as on 1st September 2021

 

Information About Us

This website is managed and operated by ISOTeam Homecare Pte Ltd (“ITHC”).

As one of the subsidiaries of ISOTeam Ltd, ITHC is registered in the Republic of Singapore under the Unique Entity Number (UEN): 201935675D.

 

License to Use

ITHC provides this website for all information, products, and services make available to you in the business of relevance. ITHC grants you a limited, personal, non-exclusive, and non-transferrable license to use the Services for your own personal, internal business use, subject to the Terms of Use contained herein (“Terms”).

 

Agreement between You and ITHC

By visiting our site, purchasing our service(s) and/or products, and/or booking an appointment for our service(s), you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”) including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read this Terms of Use (including our “Privacy Policy”, “Payment and Service Delivery”) carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by this Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access or use our website.

 

Products and/or Services for Customers

The website’s Services include a list of services by which you can engage from ITHC to serve your needs by booking an appointment with us for your service(s) required. Please refer to our Payment and Service Delivery as your appointment booking for our service(s) shall involve payment upfront before the service can be delivered to you. You are liable for paying to ITHC for the appointment you have booked and confirmed.

The website’s E-Shop is an online shopping mall marketplace that allows you, the user, to act as a supplier/seller to manage your product listings, inventory, order, shipment, profile page, collection page, and much more.

 

 

No Referral Fees

We allow suppliers to list their products and/or services on our marketplace platform. There is no fee sharing arrangement on a commission basis between ITHC and any supplier for any products and/or services matter. ITHC shall have no liability to you, the user, for any information that is directly displayed in our listings as correct or reliable. It shall be your responsibility on your agreement with the supplier(s) to use the product(s) and/or engage their service(s) that you may purchase on our marketing platform.

 

Terms Modification

We reserve the right, at our own discretion, to update, amend or replace any part of this Terms of Use by posting updates and amendments to our website. It is your responsibility to check our website occasionally for modification. With the continued use of our website, it shall be regarded as you understand and agree to the updated Terms.

 

Third-Party Links

Our website may contain information and links to other resources and businesses on the Internet. We provide these citations and aids to help you, the user, to have more options for products and/or services in the market that may be of interest. We do not hold any responsibility or liability for any content on these third-party websites or on our marketplace platform whereby third parties are allowed to manage their contents directly. The use and access to any of these third-party contents are at your own risk. We do not endorse the contents in any of these third-party sites.

 

Importance of Your Privacy

We are responsible to protect your personal information. Please review our Privacy Policy to understand how we may use and protect your personal information provided to us.

 

No Prohibited or Unlawful Use

In addition to other prohibitions as set forth in this Terms of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Liability Disclaimer

Any new features or tools which are added to the current website shall be subject to the Terms of Use. We reserve the right to update, change or replace any part of this Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Termination

Notwithstanding any of this Terms, ITHC reserves the right, without notice and in its sole discretion, to terminate your license to use our website, and to block or prevent your access to and the use of our website. ITHC reserves the right to refuse service to anyone for any reason at any time.

 

General Conditions

We reserve the right to refuse service to anyone that does not comply to this Terms of Use at any point of time. As the user, you agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access of the Service or any agreement on this website through which the service is provided, without our written consent.

 

Copyright Infringement

All contents of this website are Copyright © 2021 ISOTeam Homecare Pte. Ltd. All rights reserved. By using our website, you as the user does not have any ownership to the content you access. Any intellectual property rights on the website is strictly for the use of ITHC only. Except in the context of browsing or accessing our Services in accordance with our Terms of Use, you may not use the ITHC name and corporate logo in any way, unless otherwise being permitted by the law, including for advertising or publicity, without our prior written permission.

 

Governing Law, Arbitration, and Jurisdiction

Unless otherwise stated, this Terms of Use and all matters relating to your use of our website and its related Services shall be governed by and construed in accordance with the laws of Singapore.

If you wish to provide any feedback on this Terms and Conditions, you may write in to us at homecare@iso-team.com, and we will try to address your concerns within our soonest possible.

Privacy Policy
Updated & Effective as on 1st September 2021

 

Introduction

ISOTeam Homecare Pte Ltd (“ITHC”, “we” or “us”) takes the privacy of your information seriously. This Privacy Policy applies to our website (https://isoteamhomecare.com/) and governs data collection, processing, and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”). By using our website, you, the user, consent to the data practices described in this statement.

 

Information We Collect

We collect two types of information about you when you visit our Site: personally identifiable information and non-personal, aggregate information (such as information regarding the pages on our Site that you have visited and your IP address).

  • Personally Identifiable Information (PII)

“Personally Identifiable Information” is information that identifies you personally, such as your name, address, telephone number, e-mail address, or company name. We collect and store the personal information that you have provided to us. However, do note that we do NOT collect NRIC, FIN, and passport numbers, in compliance to the Personal Data Protection Act (PDPA).

 

Examples of how we may collect your information:

  • Your email address if you contact us with an enquiry
  • Your email address if you register an account with our website
  • Your contact number for any liaison

You are responsible for ensuring the accuracy of the PII that you submit to us. Inaccurate information will affect the information you receive when using our Site and our ability to contact you as described in this Privacy Policy.

 

  • Non-Personally Identifiable Information (Non-PII)

Non-PII data is simply data that is anonymous. This data cannot be used to distinguish or trace an individual’s identity such as their name, social security number, date and place of birth, bio-metric records etc. As a result, this data does not require encryption before it is transmitted as there is no scope for misuse that would result in harm to any individual.

Non-PII data typically includes data collected by browsers and servers using cookies. Examples of non-PII data:

  • Device type
  • Browser type
  • Plugin details
  • Language preference
  • Time zone
  • Screen size

Non-PII data is usually collected by businesses to track and understand the digital behaviour of their consumers. We collect this data to help us improve our users’ online experience and engagement.

 

Registered Customers

ITHC uses the personal data as collected:

  1. To operate the website and deliver the Services;
  2. To process, and where necessary, respond to your application, enquiry or request;
  3. To gather customer feedback or reviews;
  4. To inform or update you, the user, of other products and/or services available from ITHC and its partners, where you have consented to be contacted for such purposes;
  5. To monitor, improve and administer the website and Services, and to provide general statistics regarding users of our website; and
  6. To update you, the user, on the changes to the website and Services.

 

Non-Disclosure Agreement (NDA)

ITHC does not sell, rent, lease, or release your personal information to third parties. ITHC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personal information is not transferred to the third party without your explicit consent. In addition, ITHC may share data with trusted partners to help us perform statistical analysis, send you email or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to ITHC, and they are required to maintain the confidentiality of your personal information.

 

Disclosure of Personal Information

We may disclose your personal information to third parties: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if https://isoteamhomecare.com/ or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

 

Use of Cookies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. The cookie allows that site to recognise your browser when you re-visit the site. Cookies may store user preferences and other information. ITHC does not use cookies to track personal computers (PCs) in locations outside our site. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

 

Security of Personal Information

Other than PayNow for electronic fund transfer service instantly, our website does not have other payment gateway for direct payment transactions. It is your responsibility to check on our payment information for your payment mode. This website is encrypted with SSL technology. However, no internet-based service is completely fool proof in terms of security. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our site. Any data transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Access to, Updates of and Non-Use of Your Personal Information

Subject to the exceptions referred to in section 21(2) of PDPA, you have the right to request a copy of the information that we hold about you. If you wish to access any personal data that is in the possession or under the control of our Company, please send an email with your full name and request to homecare@iso-team.com. We may make a small charge for this service.

Please ensure that your personal information is accurate and up to date. If any of the information that you had previously provided to ITHC changes, please let us know the correct details by sending an email to homecare@iso-team.com.

You can give us notice of your intention to halt the collection, use, processing, or disclosure of your personal information at any time by contacting us at homecare@iso-team.com.

 

Links to Other Websites

Our website may contain links to other websites. This Privacy Policy is only applicable to this website. You should read their own privacy policies when you link to other websites.

 

Modifications to this Statement

We encourage you to review this Policy regularly for any modifications made. By accessing or continuing to use our Site, you agree that you have read, understood and agreed to be bound by this Policy including any modifications made to it.

 

Questions or Comments

ISOTeam Homecare Pte Ltd welcomes your comments regarding this Privacy Policy. If you are certain that https://isoteamhomecare.com/ has not adhered to this Privacy Policy, please contact us at homecare@iso-team.com

Payment and Service Delivery

Customer Basics

  1. We encourage all customers to sign up for an account to manage your transaction history.
  2. For ITHC services requirement, browse Our Services and search for the Service(s) you wish to engage for your needs.
  3. Select Book Now / Book an Appointment Add to Cart
  4. You may select multiple service(s) and Add to Cart
  5. Once you have selected all your required Service(s), click CART (icon at the top right-hand corner of the website) to proceed to check out.
  6. Upon checking out, please fill in your information wherever necessary/required. Please review our Privacy Policy to ensure that you have agreed to the Terms of Use.
    1. Select Free Shipping under Delivery, you will select your delivery date which refers to your appointment schedule for booking.
  7. Final step before your appointment booking is completed, please select your payment mode. Kindly refer to below details on our Payment Terms for Service Delivery arrangement.

 

Deposit Payment Terms

We require 30% deposit upon booking an appointment. Please send us your screenshot as Proof of Payment via WhatsApp (8877 6176). Official receipt will be issued once payment is received.

Deposit is non-refundable.

Balance 70% payment must be made upon job completion. Official receipt will be issued once payment is received. For non-residential customers, we can offer alternative payment arrangements. Please call us for more information before your appointment schedule.

Invoice will be generated in your account once full payment is received.

 

Rescheduling Terms

We do not have cancellation and refund policy. However, you may reschedule your appointment within 24 hours from the time of your appointment. Should you require changes on your appointment, please contact us via WhatsApp.

Rescheduling of appointment to be used within 60 days, thereafter it will be forfeited.